Ts & Cs

These Terms of Use, together with the policies and terms referred to below, set out the rules for using  (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site.

These are the legal terms and conditions under which We supply the products (“Products”) listed on our website  (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Notice here and Terms of Use here, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice here or our Terms of Use here, do not use our site.

 

PRE-ORDER POLICY

PRE-ORDER means that the product is not currently in stock but you can still place your order as per normal if you’d like to secure your size before the item sells out. Bare in mind we only have limited stock in hand, once you place your order, we then have it designed for you. Arrival time may differ.

 

The benefit of purchasing pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.

 

Demand can be very high on certain items & frequently they can sell out completely via pre-order before they physically arrive in stock.

 

Production time can vary but this will be specified in the product’s description.

 

Please note that delays may occur i.e sourcing the same fabric, shipment held by customs and dates are not guaranteed.

 

Shelduck Original is not held liable for any delays that may occur but we promise we will do everything we can to get your item to you as fast as possible.

 

Normally, we do not accept cancellation of pre-orders and they are final sale as they are ordered in specially for you. In an event where the occasion item is not required, you issued your refund. So please take extra care when placing your order. 

Estimated Date of Arrival: Our suppliers are generally very good on their delivery estimates however on occasion deliveries can take longer than we expect.  We try to keep you updated with any changes in the delivery estimate wherever possible.

Please make sure you have read and understood all the conditions written here before submitting your Orders.